Gate.io is available 24/7 and customer service is available through live chat or email requests. There are many cases where you are unable to log in or have forgotten your password. Gate.io also has an asset password, so there are many cases where people get confused and make mistakes. This article summarizes what solutions are available if you are unable to log in.
Information required for login
First of all, Gate.io requires different information for login, two-factor authentication, and deposit/withdrawal, so please check the diagram below. This is because you need to know what information you are missing. As security is strong, a corresponding amount of information is also required. The official website also provides a glossary and the latest news, and you can collect information and change settings.
| login | E-mail address / phone number / user name password |
| Deposits and withdrawals | asset password |
| two-factor authentication | ・6-digit code sent to your email address ・6-digit code sent to SMS ・The 6-digit code displayed by Google Authenticator |
Two-step authentication measures
You can choose your security measures, but please make sure to strengthen them as much as possible. Most overseas crypto asset exchanges such as mexc and bybitbinance use two-step authentication. Currently, you can check the details by asking support. Avoid problems after purchase. Activate it and trade safely.
With download function
Bitcoin transaction history can be accessed and downloaded. We also respond to tax returns. Furthermore, by looking at the history, you can also see the trading time for each category such as leverage trading and spot trading, the status of fund management, and whether or not it has been hacked. If you are unsure, please save it as an image.
Can also be operated with a smartphone
You can also trade using your smartphone or computer. You can easily manage basic information, wallet management, and GT token holding status on the market using your smartphone or web browser. You can also use your smartphone to send money using QR codes, so it’s quite convenient to manage, so look forward to it. There are also discount bonuses, campaigns, and invitation programs. Traders are recommended because they can participate not only in the market but also in many events.
Information dissemination through media
There is also a wealth of information disseminated through the media, community, and news. In recent years, Gate.io has strengthened its security level to prevent hacking, and the login method has also been strengthened. Individuals can always access information on their mobile app or PC, and can instantly check information such as margins, rates, coupons, privacy policy, and terms of use.
Login required for deposits and withdrawals
To buy or sell products such as BTC, ETH, USDT, XRP, etc., you need to make a deposit in fiat currency, etc. with a credit card or bank. You will need to log in to make a deposit. A verification code, email address, and password are required in any case. Login is required even when participating in product acquisition events such as airdrops.
What to do if you can’t log in
Now, I will introduce one by one the cases and countermeasures when you cannot log in to Gate.io. Gate.io offers a variety of services such as derivatives, staking, margin trading, grid bots, P2P, and options trading, but a password is required to log in for transfers and product trading. If you’re still unsure, contact support for feedback.
I don’t know my login password
If you do not know your Gate.io login password, you will not be able to log in. In this case, let’s first transition from the home to the login screen. On the login screen, click “Forgot your password?” at the bottom right of the password entry field.
Source : Gate.io
A reset password will be reissued to the registered email address or phone number, so you can reset the password. An email will be sent from Gate.io to the email address you entered, so enter the 6-digit code contained in the email. After entering the code, you will be taken to the new password entry screen. You have successfully reset your login password.
Source : Gate.io
I don’t know my registered email address or phone number
If you do not know your registered email address or phone number, there is nothing you can do. In this case, you will have to create a new account with a new email address and a new phone number. All steps will be redone from 1, so please refer to the following article.
I don’t know two-factor authentication
Most of our users have two-factor authentication. The following cases are possible for two-factor authentication.
Authorization code expired
The Google Authenticator authentication code is refreshed every 30 seconds. If more than 30 seconds have passed since the code was displayed, the code will become invalid and you will not be able to log in. Enter Gate.io in 30 seconds or less.
I don’t know if it’s a model change or a malfunction
If you don’t know the 2-step verification code when changing models or deleting the app, there is nothing you can do. In this case, the only solution is to contact the support center and have them deal with it. The support center is open 24/7, so please feel free to contact us.
I don’t know my asset password
In Gate.io, the password required for operations (withdrawal, remittance) is the asset password. If you do not know the fund password, please log in from the following URL. Enter “Username”, “Email Address” and “Login Password” on the application screen and click “Next”. You will receive a reset email, so click the link in the email to set a new password and you’re done.
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